• 1 ring - A call from another extension within the Medical Center
• 2 rings - A call from an outside number or attendant
• Dial Tone - A continuous tone, indicates dialing can begin
• Busy - A low-pitched tone repeated 60 times-per-minute; indicates the number dialed is in use
• Confirmation Tone - 3 short bursts of tone; indicates the feature activation or cancellation has been accepted
• Coverage Tone - One short burst of tone; indicates your call will go to a coverage point after a brief caller response interval
• Intercept Tone - An alternating high and low tone; indicates a dialing error or denial of the service requested.
• Recall Dial Tone - 3 short bursts of tone followed by steady dial tone; indicates the request has been accepted and dialing can begin
• Reorder Tone - A fast busy tone repeated 120 times-per-minute; indicates all trunks are busy
• Ringback Tone - A low-pitched tone repeated 15 times-per-minute; indicates the number you dialed is being rung

To put a call on hold

• Press on a desk set or the switchhook on a wall set
• Dial the hold access code, *0
• To return to the call on hold: (You will hear a dial tone, intercept tone or silence.)
• Hang up ( you will be rung back by the held call), or
  
  
• Press on a desk set or the switchhook on a wall set
• Dial the hold access code, *0
• To return to a call on hold from another call made:
• Hang up ( you will be rung back by the held call), or
  
  
• Press on a desk set or the switchhook on a wall set
• Dial the hold access code, *0
• (The current call is put on hold and you are reconnected to the original held call. The hold access code allows you to alternate between the two calls.)

Transfer a call to another phone

• Press on a desk set or the switchhook on a wall set; the connected party is put on hold
• Dial the other party to whom the call is to be transferred
• Wait until the party answers, announce the call and hang up, or
  
  Hang up immediately; the 1st party hears the ringback or busy tone as if the other party had been dialed

To cancel a transfer request:

• Press on a desk set or the switchhook on a wall set; you are reconnected to the held party

Transfer to Audix (voice mail) - must have an active Audix account

• Press on a desk set or the switchhook on a wall set
• Dial the transfer to Audix access code, *57

Call Forwarding (redirect all calls to designated number)

To activate call forwarding:

• Lift the handset and dial the call forwarding activation code, *72, the telephone extension you wish to forward the calls to, listen for the confirmation tone, and hang up

To deactivate call forwarding:

• Lift the handset and dial the call forwarding deactivation code, *73, listen for the confirmation tone, and hang up

Conferencing - Extends two-party call to three-party conference

To add a third (3rd) party:

• Press on a desk set or the switchhook on a wall set; (you will hear a dial tone); the connected party is on hold
• Dial the 3rd party and wait for an answer
• Press on a desk set or the switchhook on a wall set and a three-way conference is established

To drop a 3rd party; if you get a busy tone or no answer:

• Press on a desk set or the switchhook on a wall set and you are connected only to your original party.

Call Pick-up - Permits answering a call for someone in your pick-up group from your phone

• Lift the handset or, if you are already on a call, put the call on hold (*0) and listen for a dial tone
• Dial the call pick-up code, *10

Send all calls - redirects all calls to another phone

To activate send all calls:

• Lift the handset and dial the send all calls activation code, *30, and listen for the confirmation tone

To cancel send all calls:

• Lift the handset and dial the send all calls cancellation code, *40, and listen for the confirmation tone

Contact information

913-588-7995 or e-mail customersupport@kumc.edu

Please note that all voice and data work orders should be requested via e-mail to: telecom_workorder@kumc.edu