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How does secure email work?

Secure email at the University of Kansas Medical Center works in the following manner:

  1. The sender designates that the email should be secured by entering the word "[secure]" at the beginning of an email's subject line or by clicking on a designated button within GroupWise.  The remainder of the email can be typed normally and attachments can be added.
  2. The KUMC secure email system recognizes that the email should be secured, encrypts it (including attachments) and then stores it on the MessageProtect gateway.
  3. The secure email gateway sends the recipient an email notification that they have received a secure email from someone in the KUMC community. This email contains a direct link to the MessageProtect gateway where the recipient can view and/or reply to the email.
  4. The recipient clicks on the link and logs into the secured website using their passphrase. (If this is the first time the recipient has received a secure email, they will need to complete a one-time registration process and assign their designated passphrase first.)

For details on how to send or receive secure messages, please refer to the appropriate sections on the menu.