University of Kansas Medical Center Operational Protocol: Remote Access

• No web sites are to be hosted through dial-up remote access service. In addition, no PC or host device may be connected ("nailed up") to KUMC On-Line for extended periods of time. This practice prevents other KUMC On-Line users from accessing the limited number of ports available.
• Only one concurrent use is allowed for each subscriber user ID.
• The IT Help Desk will provide support for users having remote access installation, configuration, modem, and connectivity problems. The IT Help Desk will also answer questions related to configuration and use of software installed from the KUMC download site. Home PC users having system, hardware or software problems unrelated to remote access (i.e. Microsoft Office, WordPerfect, Windows, etc.) should contact the appropriate hardware/software vendor for resolution.
• Support will be provided only for those computers that meet the current minimum computer hardware as outlined in KUMC Desktop Computer Standards Policy.
• KUMC On-line is available for KUMC employees and students only. Support will be provided only to the holder of the account.

Bringing in your PC

If it is determined to be necessary, you may make arrangements to bring your computer in for the Remote Access Specialist to work on it. Please contact the Remote Access Specialist, Lynn Geitgey, at 913-588-7995 (between 3:30 pm and 11:30 pm, Monday through Friday) to schedule a time. Lynn will try to finish working on your computer within 24 hours. If the problem with your computer is complicated and will take longer, Lynn will contact you and let you know. When you pick up your computer, he will let you know what he did to fix it.

Contact information

Contact Customer Support (Help Desk) with any questions or problems
913-588-7995 or e-mail customersupport@kumc.edu