Make sure your PC or Macintosh meets the current minimum computer hardware as outlined in KUMC Desktop Computer Standards Policy. For best performance, recommended hardware includes a Pentium class or Macintosh 9500 machine, 64 megabytes of RAM, and a 56K v.90 compliant modem. Please note that PCs using the Windows 3.x operating system will no longer receive troubleshooting support through the KUMC Help Desk.
The modems currently in the KUMC pool were recently upgraded to 56 kbps. If you are planning to buy a modem that works best with KUMC-On Line, choose a modem that conforms to the K-56 (V.90 compliant) standard. You should also choose one that is "flash-upgradeable".
Check to make sure your userid is identical to your network and GroupWise userid. Passwords are case-sensitive. Most passwords are set up in the system using lower case. Make sure you type in your password using lower case.
Make sure that your dial-up phone number is 913-895-0106.
If you are dialing in from a KUMC extension, make sure the phone number listed above is preceded by a 9. If you are dialing in from home, make sure that there is no 9, in front of the 895-0106 number.
Make sure that the dial-up phone number is 895-0106.
You may have call-waiting as part of your local telephone service. To disable it, please enter *70 in front of the 895-0106 number.
Check to see if you can access http://www.kumc.edu. If you can, then it's possible that the Medical Center's Internet connection is down.
Check your network settings under the Control Panel and make sure that the TCP/IP protocol is listed only once. If it is listed more than once, remove all duplicate entries of the TCP/IP protocol.
Check your network settings under the Control Panel. Check the properties under TCP/IP to make sure that (a) DNS is enabled; (b) the domain is kumc.edu; (c) the DNS addresses are 169.147.96.1 and 169.147.96.2; and (d) the Domain Suffix search order contains kumc.edu.
Make sure that someone else is not using another extension in the home.
Check your jack and cable with another telephone to make sure you have dial-tone.
Many modems have two jack outlets on them. Check to see that your line cord is plugged into the right outlet (it should be labeled "Line" or "Telco").
This is a re-direct problem associated with Netscape versions 2.X and lower. You can solve this problem by upgrading to Netscape 3.0X.
You are not using the right userid or password. Please log in using your correct userid and password. If repeated attempts to log in fail, contact the Help Desk (913-588-7995) or your e-mail administrator.
You have chosen the wrong WebAccess site button. Please return to webmail.kumc.edu and choose the site that corresponds to the version of WebAcess you are using.
When you install your modem, Windows 95 can take several seconds to recognize your modem. Please be patient (up to 30 seconds) before removing and re-inserting. Once the modem is recognized and installed, you may receive one of the following error messages when trying to access the modem in Windows95.
"Unable to open COMx",
"Telephony device already in use"
If you do receive an error message, please follow the procedure below:
Contact Customer Support (Help Desk) with any questions or problems
913-588-7995 or e-mail customersupport@kumc.edu
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The University of Kansas Medical Center