4 NOVEMBER 1999 Volume 1 Number 34
KU Med honors employees service at Nov. 5
Anyone who understands business will tell you that an organization is only as strong as
its employees. In appreciation of the hard work and dedication exhibited by hospital
employees, KU Med will stage a Hospital Employee Recognition Ceremony Friday, Nov. 5 in
the Fountain Courtyard.
Among those who will receive special recognition is Alice Elizabeth Anderson,
who this year celebrates 46 years of service.
Anderson joined the Dietary Department in 1953. In those early days, she worked up to six
days a week to ensure that patients received a good meal. She also remembers going from
room to room serving hot mealsprepared from scratchfrom a cart. Always a
friendly face to those she served, Anderson was known to give her patients extra coffee
during her rounds.
Anderson recalls other changes at KU Med since the 1950s. Back then, nursing students wore
starched caps and lived at the hospital, and patient wards were segregated. She also noted
that the days were long, often beginning at 6 a.m.
Alice Elizabeth Anderson will be recognized for her 46 years of service.
We didnt have computers, so we had to get there early and write out menus
for each patient, she said. I had to get up at four in the morning and take
the bus to work.
In addition to the long hours, Anderson and her co-workers were paid only once a month.
Anderson added that, when retirement money was taken out of employees paychecks for
the first time in the 1960s, it caused something of a controversy in the Dietary
People were complaining about it, saying they should have asked us before taking the
money out of our checks, she said. But now, of course, Im glad they did
Anderson retired from full-time duties in 1995. Since then, she has continued to work part
time in the Dietetics and Nutrition Department. She and other employees with 25 or more
years of service will be honored Friday at a brunch from 9-11 a.m., which will feature
remarks by KU Med President and CEO Irene Cumming and University of Kansas Medical Center
Executive Vice Chancellor Donald Hagen, MD. Employees with five to 25 years of service
will be recognized at a reception from 2-5 p.m.
Former Surgeon General C. Everett Koop, MD, was honored
at the first KUMC Gala, Oct. 30. During the Gala weekend,
Dr. Koop also addressed more than 200 students from area
health care programs, urging them to become involved politically.
Building a service culture at KU Med
Vice President, Organizational Improvement
Learning about good customer service skills is important, and to that end we have begun
a process to reinforce these skills for all of our employees. But building a service
culture takes more than eight hours in a classroom. Each of us must put these skills to
use in our daily interactions if we are to make KU Med the leading example of service in
To reach our goal, we all must become problem solvers
identifying and fixing issues
on our units or in our departments that block us from providing the most customer-focused
care possible. Many of the hospital directors and managers have already begun this process
by looking at the issues identified by the patient satisfaction survey. Nursing has
implemented several best practices that have been successful at other hospitals.
Additional teams have been formed to address opportunities for improving performance in
other survey sections, including admissions, tests and treatment, environment, personal
issues, discharge and visitor relations. In addition, another group is working to increase
the number of surveys returned so that we receive input from more of our patients.
These groups are looking at hospital-wide issues. But good service is personal, occurring
between small groups of people. Therefore, each of us is a critical link in providing that
service. We have demonstrated our creativity in the past, and each of us needs to focus
that creativity on meeting the personal and practical needs of our patients and their
families. Fix the things that you can. Delight patients and their families when possible.
And finally, escalate issues that cant be solved at a departmental level. We are
making progress building our service culture but it will take the commitment of each of us
to make it a reality.
SEAD makes desire to learn, grow a reality
Dorothy Knoll, PhD
Dean of Student Services
University of Kansas Medical Center
Plant a SEAD . . . watch it grow.
When Students Educating and Advocating for Diversity (SEAD) was started at the University
of Kansas Medical Center during the 1996-97 school year, this theme for the SEAD T-shirt
was designed by a student. Now, three years later, this theme is reality.
I just received notification that my professional group, the National Association of
Student Personnel Administrators, Region IV-West, has recognized the University of Kansas
Medical Center and the student organization SEAD for the Innovative Program Award, which
will be presented this weekend in Omaha, Neb. Region IV-West consists of 10 states and two
regions of Canada.
The Caring Shows No Prejudice Lecture Series: A Discussion on Diversity, which
was showcased at KUMC during the 1998-99 school year, is being commended because it
resulted in improved education activities, involved collaboration with other university
departments, showed evidence of effectiveness and encouraged diverse and/or multiple
subgroups to participate. What does this mean exactly?
From my viewpoint, it meant that students, faculty and staff at KUMC wanted to know more
about how Caring Shows No Prejudice, specifically in the areas of homophobia, religion,
poverty, race and abortion in health care. It meant there was standing room only for each
of the five programs. It meant that dialogue continued through a website.
It meant that we had a desire to learn from and about each other. It means that we need to
continue to Plant a SEAD . . . watch it grow.
Call for research papers
The Midwest Student Biomedical Research Forum (MSBRF) will be held in Omaha, Neb., Feb. 18
and 19, 2000. The forum is an opportunity for students to present their research and have
it judged by faculty from the University of Nebraska and Creighton University medical
schools. This year, MSBRF is seeking presentations of original basic and clinical science
research by health science, graduate and MD/PhD students, interns and residents. Cash
prizes will be awarded. The deadline for submission of abstracts is Nov. 30. To request an
application, call 402-559-4152 or e-mail <firstname.lastname@example.org>.
Students send SOS for clothing
Crosslines employees will work with students during the SOS clothing drive,
Nov. 12 and Dec. 10. The organization provides clothing and food to families
in need throughout Wyandotte County.
The Student Organization for Surgery (SOS) in partnership with Community Relations and
Crosslines is holding a drive for clothing, coats, new socks and underwear to benefit
needy residents in the area. Donations may be made in barrels that will be located in the
Main Cafeteria, Delp Cafeteria, Dykes Library, the Student Services area, the Support
Services Building, Facilities Management and the Alumni and Community Relations Office on
Nov. 12 and Dec. 10. Donations of non-perishable foods are needed as well.
Crosslines is an organization that provides clothing and distributes food to needy
families in Wyandotte County. If you have questions or need more information, contact
Shelley Bratton, ext. 1252.
Womens Wellness group seeks to raise health care
A new student group on campus this year, Students for Womens Wellness, believes
the best way to promote the health of women is to raise awareness and to educate current
and future health care providers, regardless of their specialty or gender. To accomplish
this goal, the group will provide a variety of programs, service activities and mentoring
opportunities in coming months designed to further the wellness of all women.
Students for Womens Wellness kicked off the semester with a discussion led by
faculty sponsor Valerie Montgomery Rice, MD, associate professor of obstetrics and
gynecology, which explored the meaning of womens wellness and the role the group
will play in the medical center community.
In recognition of Breast Cancer Awareness Month, the group hosted a lecture in October by
Shari Kretzschmer, RN, of the KU Cancer Center, who spoke about recent developments in
breast cancer prevention. The next presentation, set for noon, Nov. 17 in Wahl Hall East,
will feature Barb Latnis-Bridges, RN, EdD, ARNP-C, and Belinda Vail, MD, assistant
professor, family medicine, who will speak on contraception. Future programs will include
a holiday event and programs on mental health in women, sports injuries and traumatic
Group officers are medical students Carrie Swartz (founder), Kerri Korte, Jennifer Miller
and Lisa Brown. The group now includes about 80 members. For more information, see the
for Womens Wellness website at www.kumc.edu/sww or e-mail <sww>.
Front & Center
Three-year-old Elia Hernandez, with father Eligio, was one of many young patients who
enjoyed the Pediatrics Halloween Party Oct. 29. Also at the party were cavewoman Diane
Fagen, Radiation Oncology, pirate Fritz Achen, Information Resources (who won the grand
prize in the adult costume contest), French maid Ruth Young, HIS, and clown Sarah Kerwin,
KU Endowment Association. Others who decked out for Halloween included Jennifer Holt,
Medical Records, who portrayed Ellie Mae Clampett in her later years, and the
Sisters of Moonlight of KU MedWest, Barbara Hope, Sharon Hindman, Diane
Nichols and Karen Hinkle.
Sonny Andre, one of the Breakfast Brothers on KPRS HOT 103 JAMZ,
interviewed Vice Chancellor for Administration Ed Phillips during the
United Way Ice Cream Social, Oct. 28.
Bob Johannes, president of the Greater Kansas City Cancer Golf Association,
presented KU Med President and CEO Irene Cumming and Senior Vice President
and COO Jon Jackson with a check last week for KU Meds participation in the
16th Annual Cancer Golf Classic. KU Med is one of 15 recipients of the tournaments
proceeds. Distributions are made based on each companys level of participation.
Jason Robinson, MD, Surgery-Urology, was recently
named the 1999 Pfizer Scholars in Urology Grant recipient
of the University of Kansas Medical Center. Dr. Robinson
was chosen for his efforts to advance the science of urology
and improve patient care.
KU Med President and CEO Irene Cumming and Senior Vice President and COO Jon Jackson
cut the first piece of cake at the KU Med anniversary celebration Oct. 27 in Francisco
The cake was decorated with memorable scenes from the hospitals first year of
by the KU Hospital Authority.
Melissa Adair, LPN, administers a shot to a Shawnee resident
during the KU MedWest free flu shot event Oct. 29. More than
1,500 shots were given.
KU School of Allied Health encompasses a wide range of
health care professions
Although it rarely receives the attention given to marquee schools like medicine and
nursing, the KU School of Allied Health plays an important role in the education of many
health care professionals.
Allied health professions comprise more than 60 percent of the entire health care
workforce, spanning over 200 distinct disciplinary groups, said Ken Davis, director
of outreach for the KU School of Allied Health. Approximately 2 million allied
health professionals are employed in the United States today.
The term allied health represents all health-related disciplines with the
exception of nursing, medicine, osteopathy, dentistry, veterinary medicine, optometry,
pharmacy and podiatry.
Although a lot of people outside the school arent exactly sure what allied
health means, they do recognize many of our disciplines, Davis said. At KU,
the School of Allied Health is comprised of 10 academic departments: Biometry, Clinical
Laboratory Sciences, Cytotechnology, Dietetics and Nutrition, Health Information
Management, Hearing and Speech, Nurse Anesthesia, Occupational Therapy, Physical Therapy
and Respiratory Care.
Annual enrollment in KUs allied health programs typically exceeds 400 students, and
the school averages more than 200 graduates each year. Most of our departments offer
two-year programs, Davis said. Our graduate level programs include Dietetics
and Nutrition, Hearing and Speech, Nurse Anesthesia, Occupational Therapy and Physical
Therapy. We offer our remaining programs at the baccalaureate level.
Karen L. Miller, RN, PhD, FAAN, holds a joint appointment as dean of the School of Allied
Health and dean of the School of Nursing. Approximately 90 School of Allied Health faculty
members serve under Dean Millers leadership.
Steering Committee, ambassadors receive
vote of thanks for United Way campaign
If you havent already, please be sure to turn in your pledge card for the 1999
United Way Campaign. Final results of this years campaign will be reported in a
future issue of In The Center.
KU Med and the University of Kansas Medical Center send a big thanks to all who helped put
the campaign together.
Mel Allen, KU Med Co-Chair DeeDee Attebery
Moffett Ferguson Avis Moore
Rhonda Bailey, KU Co-Chair Debra Brogden Amy Howle
Don Branson, KUPI Co-Chair Diane Clark Alisa Lange
Shelley Bratton, Coordinator Clara Dragush Tamela Loos
Chris Allen Paul Dureka Enid Jacobs
Jackie Atkins Linda Edwards Nyla (Skie) Japp
William Barkman Jim Evans Nakia Johnson
Valarie Biscanin Betty Ewell Kal Kerns
Lynn Boehm Diane Farley Jo Ann King
Sally Brandt Judy Frances A.C. Lawrence
Charlene Bridgeford Amy Franken Diane Lee
Phyllis Budin Mimi French Brenda Magenhemier
Kay Cage Susan Lynn French Shawna Martin
Eva Callahan Vancene Funderburke Joella Martinez
Patricia Casas Michael Garrison Deborah May
Mark Cederburg Kathryn Hahn Megan Milam
Dave Cobb Jim Halling Tim Mulloy Abe
Steve Colson Diana Hardesty Karen Odom
Tina Conchola Ruth Heaton Wilma Oliver
Mary Ellen Vincent
Dan Conyers Rebecca Hegarty Fred Pervical
David Cook Dedre Hilbolt Roxanne Perucca
Steve Corbett LaTanya Horn Claudette Patterson
Vicki Costigan Nancy Howe Wes Petterman
Lisa Cubit Lucinda Hudlow Kathy Ramsey
Rachel Curry Pat Huffman Madonna Reed
Pat Dintaman Debby Jackson Kim Rock
Full time State of Kansas employees who have worked at the medical center
for at least six months are eligible to apply for tuition assistance. The application
deadline for the Spring 2000 semester is Dec. 3. Applications may be obtained in
University Human Resources, 1044 Delp, or by calling ext. 5099. Application forms are also
on Pulse at www2.kumc.edu/hr/
Native American Heritage
KUMC will recognize Native American Heritage Month during the
week of Nov. 15-18. Various Native American menu items will be served in
the Main Cafeteria, and displays high-lighting Native American culture will
be set up in Dykes Library and the KU Bookstore. In addition, the film Issues in
Native American Culture will be shown in Sudler Auditorium on Thursday, Nov. 18 at
4:30 p.m. An open discussion with Shirley Hoskins, executive director of the Native
American Health Coalition, will follow.
The Department of Radiology will celebrate National Radiologic Technologist
Week, Nov. 8-12, with a display on the 2nd floor of KU Med by the link. The display will
include information about the jobs performed by different radiology technicians, and
photographs of department employees. Balloons and radiology fact sheets will also be
Celebration of Lights
The Eckerd Celebration of Lights, a drive-through light display that benefits
Childrens Miracle Network, will run Friday, Nov. 12 through Sunday, Jan. 2, at
Shawnee Mission Park, 7900 Renner Road. The site is open 6-10 p.m. Sunday through
Thursday, and 6-10:30 p.m. Friday and Saturday. Admission is $10 per car. The annual
holiday event is presented by Eckerd Drugs, a sponsor of CMN. Last year, close to $20,000
was raised to benefit deserving children and their families at KU Med and Childrens
Mercy Hospital, local CMN affiliates.
Dykes Reference Library will sponsor two MEDLINE search classes next week.
Searching MEDLINE Using WinSPIRS is scheduled for Wednesday, Nov. 10, from 2-4
p.m. Searching MEDLINE Using PubMed will be held Thursday, Nov. 11, 2-4 p.m.
Both classes are free to University
of Kansas students, faculty and staff, and will take place in Wahl Hall West, Room G018.
Register online at www2.kumc.edu/
Encore Customer Service
Theres still time to enroll in Encore Customer Service, the customer
relations program offered by University Human Resources. The first session will be
Tuesday, Nov. 9, 9-11 a.m. A second session will be Wednesday, Dec. 15, 1-3 p.m. KU Med
employees may attend with permission from their department heads. To enroll, call
University Human Resources, ext. 5099.
Matching couch and chair, beautiful multi-colored paisley on black background;
dining room set, dark pine trestle table, 5 regular and 1 arm chair, large lighted hutch
w/glass doors. Call 962-9973.
Snow blower, Yard Machine by MDT, 2-stage, 8 HP 4-cycle Tecumseh motor, elec. start, used
four times, $841 new, will sell for $550. Call Steve, 648-4103.
All wood twin bed w/mattress and red/navy plaid flannel bedding, seldom used, $75. Call
Estate Sale, Saturday, Nov. 6, 8 a.m.-4 p.m., furniture, rugs, pictures, dishes, etc. 4146
Fifth Annual Crafts at the Clubhouse, Nov. 12, 4-8 p.m., Nov. 13, 8 a.m.-4 p.m., free
admission, two raffles every hour, all-you-can-eat taco bar, homemade chili, fresh baked
cinnamon rolls, Lake of the Forest, K-32 Hwy., between Edwardsville and Bonner Springs,
Kan. (I-435 at Exit 9).
1990 Nissan Sentra XE, 4-dr., 5-spd., A/C, rear window defrost, new tires,
muffler and brakes, no rust. Call 441-8560.
1997 Mercury Tracer LS, 4-dr., auto, A/C, new brakes, CD player, 48K mi., like new,
$7,200. Call 432-4928.
1993 Ford Tempo GL Sedan, 4-dr., 83K mi., A/C, power steering, windows, seat, tilt wheel,
cruise control, AM/FM cassette, $3,800. Call 432-2899.
1993 Ford Probe, 5-spd. manual, 71K mi., CD changer, A/C, exc. body and mech. cond.,
$5,500 OBO. Call 493-8547.
1986 Cadillac Sedan de Ville, 4-dr., 53K mi., gold w/gold leather int., all elec., AM/FM
cassette, A/C works exc., wire wheels, Michelin tires, new spare tire (never used), very
clean, needs trans., make offer. Call 561-2491.
1995 Ford Ranger XLT, 43K mi., great cond. Call 942-8909.
1990 Hyundai Excel, 4-dr., light blue, clean, no dents, needs engine repair, everything
else works, $300 OBO. Call Lester, 816-765-8650, after 5 p.m.
Benefits enrollment deadline is Nov. 5
The deadline for KU Med employees to enroll for year 2000 benefits is Friday, Nov. 5. All
employees should complete the Year 2000 Benefits Enrollment Form, keep the green copy for
their records and return the other four copies to KU Med Human Resources.
This years benefits are changing, and every employee must enroll to receive them.
Those who do not enroll will not receive coverage for next year.
If you have any questions about enrollment, contact your supervisor.
Friday, November 5:
Kansas Cancer Institute and Kansas City Clinical
Oncology Program, Breast Cancer Prevention: Incorporating New Data into Clinical
Practice, 8:30 a.m.-12:15 p.m., Doubletree Hotel, Overland Park.
Psychiatry Grand Rounds, The Side Effects of Antipsychotic
Compounds, 10:30 a.m., Clendening Amphitheater.
Saturday, November 6:
Free flu shots, 9 a.m.-noon, Picture Hills Family
Medicine, 6515 N. Cosby, KC, MO.
Monday, November 8:
Alzheimers Disease Support Group, noon-1:30
p.m., Delp Cafeteria.
Alzheimers Disease Caregivers Workshop, 5-7:30 p.m.,
Tuesday, November 9:
Kansas Cancer Institute Lecture,
Translational Breast Research: Modulation of Blood and Breast Biomarkers by a Novel
SERM in a Phase IA Chemoprevention Trial, noon, Lied Auditorium.
Center on Aging Research Seminar, Psychological Resilience
In Older Adults, 4-5 p.m., Clendening Amphitheater.
Wednesday, November 10:
Community Health Seminar, Laboratory
Diagnosis of Cancer, noon-1 p.m., 1023 Orr-Major.
KUMC Interfaith, noon-1 p.m., 3041 Wescoe.
Center on Aging Ethical Analysis Seminar, noon-1 p.m., 4050
Free diabetic foot screening, noon-5 p.m., KU MedWest.
Department of Ophthalmology and KU Continuing Education,
Lens Selection and Cataract Surgery in the Year 2000, 4:45-6 p.m., G032 Lied
Thursday, November 11:
Breast Cancer Support Group, 5:30-7 p.m.,
Radiation Oncology Conference Room.
IN THE CENTER
Donald Hagen, MD - Executive Vice Chancellor KUMC
Irene Cumming - CEO and President KU Hospital
Ken Arnold - Editor
IN THE CENTER is the employee and student publication of the University of Kansas
Medical Center. It is published weekly by the office of Public Relations and Marketing.
The deadline for submitting news briefs is noon on the Thursday before they are to appear.
Send story ideas to Ken Arnold, editor, G114 Hospital, or e-mail: <karnold> or call
Send or bring your ad to G114 KU Hospital, or fax to ext. 1225, or e-mail: <karnold>
by noon Thursday of the week before it is to run. Ads run free of charge for employees,
students and volunteers. For-sale ads are limited to three items. All ads must include the
advertisers name and work extension (or medical student box number) for
verification. Only home phone numbersno pager numbers or KUMC extensionswill
be published. No ads for commercial services or pets for sale will be accepted. Ads will
not be taken by telephone. Only one phone number per ad. Ads may be held a week of space
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