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30 MARCH 2000 • Volume 2 • Number 13

Survey results show gains in hospital  employees’ pride and job satisfaction

KU Med employees are proud to tell others where they work, and recommend KU as both a place of employment and a place for health care.
These are just some of the results of the 1999 KU Med employee satisfaction survey.
The survey, which was taken by more than 1,400 employees late last year, was designed to identify factors that support or detract from employee satisfaction. Survey results have now been compiled and compared to the 1998 survey.

Assistant Director of Administration Gus Sylvester meets with Environmental Services employees to discuss improvements based on survey results.

Among the highlights are an increase in overall satisfaction, from 2.75 in the 1998 survey to 2.89 for 1999 (all scores are based on a four-point scale). In addition, 42 of the 52 survey questions showed gains over last year. Increases included understanding the hospital’s mission (3.11 for 1999 versus 2.92 for 1998), understanding recent changes (2.8 versus 2.52) and trusting the hospital administration (2.72 versus 2.49).
Two new items for 1999 also scored very high. The state-ment “My department responds to patient satisfaction information” scored 3.1, while “My department regularly works to improve its relations with customers” scored 3.05.
“We were very encouraged to see that the two new questions showed positive scores, because they are closely tied to our recent customer service initiatives,” said Vice President for Organizational Improvement Bob Page-Adams. “Clearly, employee satisfaction has improved since our first survey. There are still areas to address, however, so that we can better meet the needs of our employees. Two such areas are ensuring that policies and procedures link to and support the work that we do, and responding more effectively to issues raised by the survey.” 
Page-Adams said every unit and department is now identifying improvements and developing plans to implement them. These departmental/unit meetings are a critical part of the survey process, because they help the organization focus on those issues most important to employees. Mini-surveys will be conducted beginning in July to measure the impact of any improvements.

At the March 23 Wyandotte County Commissioners meeting, Kansas City, Kan., Mayor Carol Marinovich presented Executive Vice Chancellor Donald Hagen, MD, with a proclamation naming March 29, 2000 “Wyandotte County-Women’s History Day.” The day was commissioned in honor of KUMC’s Women’s History Month Expo, which was held March 29 in Francisco Lounge. With 
Dr. Hagen to accept the award was Shelley Bratton, Alumni and Community Relations, right.

Executive Forum

Irene Cumming
President and CEO 
KU Med

A focus on service

In the past year and a half, we have succeeded in so many ways . . . in the quality of care we provide and in our financial strength. And now, our focus must be SERVICE.
Service must become part of us. Service isn’t just using the words. It must be in what we do and how we do it. 
Last September, we began a journey that will enable all of us to BE service-focused. That means when we are doing our jobs, when we interact with co-workers, visitors and families, we have service-focused skills, mind-set, approach, follow-up and personality.
This process will enable us to have service throughout our patient-centered environment. It isn’t just a quick program. It is developing and establishing service as how we provide diagnostic procedures, patient billing, patient meals, treatment plans, patient care, communications and phone service. 
Service is who we are and how we provide “excellence” in all we do.
We all know the patient is the reason we are here. Now we must continue to make service part of everything we do.

Donald Hagen, MD
Executive Vice Chancellor 
University of Kansas Medical Center

Research defines us

Research defines who we are and what we do as an academic health center. Without research, the University’s educational mission would stagnate and fall behind. Basic life sciences and clinical research provide the information and answers to many perplexing medical care questions. For example, KU Research Institute’s XenoTech company has tested how drugs from various companies interact. This research will allow us to eliminate problem drugs before they reach the clinical markets.
The University of Kansas is a leading research institution. In fact, here at the medical center we conduct about $50 million in funded research each year. KU’s research and life sciences have been recognized regionally and nationally through grants, awards, funding and publications.
The Kansas City area is becoming a center for life sciences research and the University of Kansas is a major force in this undertaking. We are exploring cooperative and collaborative projects with other area research organizations. 
KU is part of several area development committees and task force groups.
Over the coming months, we will continue to communicate about the direction and focus of our life sciences and medical research. Medical research is basic to our educational mission and progress in health care.


Upcoming events

April 3: “Discovering Balance: 
Planning Your Financial Future,” noon to 1 p.m., Rieke Auditorium. 
April 5: Student Stress Management Group, led by Edward E. Hunter, PhD, KUMC Student Counseling Center, April 5, 12, 17 and 26, noon to 1 p.m., the Kansas Room, Student Center. Limited to the first 
15 persons who RSVP to <ehunter>. 
Student Research Forum Student Presentations, 8-11:45 a.m., 1:30-4:45 p.m., Orr-Major 1st Floor. A.L.Chapman Research Lecture/Lunch, noon, Rieke Auditorium. Reception, 4:30-6 p.m., Hixon Atrium.
April 6: Student Research Forum Grant Writing Workshop, 10 a.m.-3 p.m., Lied Auditorium. Lunch included.

Students bring Nobel Prize winner to KUMC 

Nobel laureate Stanley Prusiner, MD, is scheduled to visit KUMC next week, thanks to the efforts of graduate students in the Biochemistry Department. Dr. Prusiner, who won the Nobel Prize for physiology or medicine in 1997, will speak in Rieke Auditorium at noon on Friday, April 7. Lunch will be provided at 11:45 a.m.

Biochemistry graduate students who helped bring Stanley Prusiner, MD, to KUMC include Matt Ackermann, left, Susanna Harju, Shihyun You and Stephen Parnell.

Dr. Prusiner is professor of Neurology at the University of California-San Francisco. He received the Nobel Prize for his discovery and characterization of prions—infectious protein particles that lead to such disorders as Mad Cow Disease. According to graduate student Stephen Parnell, it was the unusual nature of Dr. Prusiner’s work that attracted the students’ attention. 

Stanley Prusiner, MD

“Every year, biochemistry students bring a speaker to campus, and this year Dr. Prusiner was the most popular choice,” Parnell said. “His findings are really a jump forward. Typically, when you think of something as being infectious it’s an organism—not a protein. This is kind of an outlandish discovery.” 
Dr. Prusiner’s presentation at KUMC will be entitled “Prion Biology and Diseases—In Quest of Therapeutics.”

Clinical Assistant Professor of Academic Affairs Vicki Hicks, RN, MSN, right, led a group of six School of Nursing Students on a medical mission to the Dominican Republic earlier this month. The mission included approximately 25 health professionals who taught health and hygiene practices in local schools and clinics. Among the students was Becky Burnham, above. 

Front & Center

In honor of GI Nursing Day, March 22, a luncheon was served to staff in the GI/Endoscopy Unit. Pictured are Ijaz Ahmed, HCT, left, Judy Hershberger, RN, Sara Durham, office specialist, Debbie Teasdale, RN, Sandy Hoover, RN, and Ricky Vigola, HCT. GI Nursing Day recognizes nurses and associates committed to the specialty of GI/Endoscopy.

Jenny Rasmussen, above left, was one of several pre-nursing students from KU Lawrence who “shadowed” School of Nursing students March 27, 28 and 30 to get a first-hand look at the profession. Rasmussen is shown with Clinical Instructor Liz Lounds, RN, MS, center, and nursing student Brandi Andrews, who is starting an IV on patient Ralph Lawrence in Unit 46.

As his Boy Scout Eagle project, Bryan Klote of Leawood, Kan., set out to gather hats to be donated to children who had lost their hair undergoing chemotherapy. On March 28, Klote delivered the results—more than 2,000 hats—to Kathy Davis, pediatric education and child life coordinator. Klote’s hat-collecting efforts were supported by appearances on KFKF 94.1 radio and FOX 4 News.

Esther Klaudt, ADN, Unit 43, right, was among the 380 KU Med nurses who participated in the Spring RN/LPN Competency Fair March 24 and 27. The semi-annual fair is designed to validate nurses’ competency in key technical and critical thinking skills to help ensure high-quality patient care. Here, Klaudt’s initial response skills are checked by Lynelle Pierce, RN, MS, CCRN, Department of Nursing Central.

Kirmayer Fitness Center Associate Director Jan Schmidt recruited participants for the KUMC Corporate Challenge team outside the Main Cafeteria March 27. Employees may still sign up to compete in the 2000 Kansas City Corporate Challenge by contacting Schmidt at ext. 8-7703. The games begin May 13.

Gerald A. Soff, MD, assistant professor 
of Internal Medicine at Northwestern University, delivered a presentation entitled “Angiostatin, from Basic Science to the Bedside” at KUMC on March 22. Dr. Soff is part of the Hematology/ Oncology Division at Northwestern and is a candidate for director of Hematology/ Oncology at KUMC.

Paula McKeehan, Computing Services, left, and Shelli Crocker, Security, presented a brown bag seminar 
March 28 on network server security. Also presenting was Brian Hara, Telecommunications and Networking, not shown.

School of Allied Health offers full range of rehabilitation education

As part of the fieldwork needed to obtain her degree, occupational therapy student Gretchen Blanco, right, works with patient Kristine Cooper on a button board.
Photo by Shari Hartbauer, University Relations

Rehabilitation services are a crucial part of treatment for people with sensory or motor control issues, and for patients who need to restore function or mobility following accident or surgery. At KUMC, the School of Allied Health offers five comprehensive rehabilitation and habilitation education programs.
The Hearing and Speech Department at KUMC joins the Department of Speech-Language-Hearing Sciences at KU Lawrence to form the Intercampus Program in Communicative Disorders. This program combines research, clinical and training activities to prepare students for careers as audiologists, speech-language pathologists and deaf educators. Masters programs are offered in all three areas, as well as PhD programs. For more information on the audiology and speech-language programs, contact John Ferraro, PhD, ext. 8-5937, or e-mail <nmartin>. For information about deaf education, contact P. Lynn Hayes, EdD., ext. 8-5750 (V/TDD), or e-mail <lhayes>. Information is also available at the department’s website, SAH/hearing_speech.
The School of Allied Health also offers an academic program in occupational therapy. Occupational Therapists (OTs) work with people of all ages for whom physical, developmental, cognitive or emotional issues interfere with their lives. OTs use occupation (activity which is meaningful to the person and aimed at achieving a goal) to help patients develop or regain life skills. Students enter the program as college seniors and earn a baccalaureate degree in Occupational Studies after a year of undergraduate study. Students may progress to the masters program, which includes two additional years of study and fieldwork. For information, call ext. 8-7174, e-mail <chydeman>, or visit the website /SAH/OTEd/.
The school also prepares students for careers as physical therapists (PTs). PTs evaluate patients, then plan and administer treatment programs to restore function, relieve pain and prevent disability after a disease or injury. PTs use a variety of techniques, including heat, cold, ultrasound, exercise, mobilization, pain control and training. Students may earn an entry level or a post-professional masters degree. For more information, call ext. 8-6799, e-mail <smayberry>, or visit the website

Fey and Sullivan are selected to head up federally funded studies

Two faculty members in the School of Allied Health have recently been named to play key roles in federally funded research programs.
Marc Fey, PhD, professor, Hearing and Speech, is co-principal investigator of the project “Is prelinguistic communication intervention necessary?” The four-year project is funded by a $488,000 grant from the Office of Special Education Programs, U.S. Department of Education.
Debra Sullivan, PhD, RD, assistant professor in the Department of Dietetics and Nutrition, is principal investigator of the KUMC component of a National Institutes of Health project called “Prevention of Obesity by Alteration of Dietary Fat.” The four-year project is funded by a $2.2 million grant. Dr. Sullivan is also a co-principal investigator in a four-year grant from the Department of Preventive Medicine entitled “African American Smokers in Low Income Housing.” Jasjit Ahluwalia, MD, MPH, MS, vice chair and associate professor of preventive medicine, is principal investigator of the project.

Faculty update
Executive Vice Chancellor Donald Hagen, MD, will provide a review of the past year’s accomplishments and a look ahead to the upcoming year at “A Faculty Update: Campus Strategic Initiatives.” Two sessions are planned, Monday, April 3 from noon to 1 p.m. in Battenfeld Auditorium, and Tuesday, April 4 from 5:30 to 6 p.m. in Rieke Auditorium. Dr. Hagen will discuss upcoming research plans, campus and civic initiatives and other topics. The presentations are open to all KUMC employees. Faculty members are especially encouraged to attend one of the sessions.

Parkinson’s symposium
KU Med and the Parkinson Association of Greater Kansas City will sponsor the 16th Parkinson’s Disease Symposium on Friday, April 14. The symposium will take place at the Ararat Temple from 9 a.m. to 12:30 p.m., and will feature presentations by Rajesh Pahwa, MD, associate professor of Neurology, and Steven Wilkinson, MD, associate professor of Neurosurgery. The deadline for registration is April 5. For more information, call 913-341-8828. 

Parking meeting
The KUMC Parking Committee will hold a Town Hall meeting April 4 in Lied Auditorium. 

Two sessions are scheduled, 7-8 a.m. and 4-5 p.m. Anyone who has suggestions or comments regarding campus parking policies and procedures is welcome to voice them at the meeting.

HIV/AIDS Wellness Group
The KU School of Medicine and KU Med is again offering the HIV/AIDS Wellness Group. The group is designed to offer open communication, opportunities to grow and expand knowledge about physical, psychological and spiritual wellness, and emotional support to individuals with HIV or AIDS, their families, friends or significant others. The group operates in a non-threatening environment, and the confidentiality of all participants is respected and upheld. For information on meeting dates, times, locations and activities, contact group facilitator Marcia A. Gilliland, ext. 8-2777, or e-mail <mgilliland>. 

Computer fair
Info 2000, KUMC’s annual computer fair, will be April 7, 11 a.m.-2 p.m. in the Instructional Technology Center (G010 Wahl West) and the Educational Resource Center (G004 Orr-Major). This event, which showcases innovative computer applications created or being used on campus by KUMC faculty and staff, is free and open to the public. The Instructional Technology Center and the Educational Resource Center will both be closed for general use from 8 a.m. to 3 p.m. on the day of the event.

Irby to speak
David Irby, PhD, vice dean for education and professor of Medicine at the University of California, San Francisco, will present “The One-Minute Preceptor,” April 6 from noon to 12:45 p.m. in Sudler Auditorium. Lunch will be served. Please RSVP to Julie McCollum, ext. 8-7201. 
Dr. Irby will also conduct a workshop on Educational Scholarship from 1:30 to 3 p.m. in 1014 Orr-Major. The workshop is open to the public. Dr. Irby’s appearance is sponsored by the KU School of Medicine Office of Faculty Development. 

Antique sofa, $100; twin-size bed w/2 mattresses, $100. Call 913-814-7966.
3 Pella 35” x 71” Designer Series fixed casement windows, in orig. packing, never installed, tan exterior color, paid $1,100, will sacrifice for $750; ceramic tile, 4” x 4” squares, bone color, 500 sq. ft., $150. Call 913-721-2504.
Kenmore washer & dryer, washer used only 6 months, extra capacity w/tons of features, dryer a couple years old, extra capacity w/variety of settings, both in “like new” cond. & work great, $550; large tropical plants, wide variety, in good cond. Call 816-931-7524.
Exer-Slide, like new, mat, booties, video, to be used on hardwood floor, $10. Call 816-531-6183.
Upright Eureka vacuum cleaner, $25; old tire changer, $7; bed frame for double bed, $10. Call 913-381-7949.
3 tool boxes, Craftsman, various tools, worth over $2,000, sell for $1,500 OBO. Call 913-831-4593.

1994 Honda Accord EX, 4-dr., black, auto., sunroof, anti-lock brakes, aluminum wheels, good cond., $9,500. Call 816-767-1757, leave message.
1997 Ford F150, ext. cab (3-dr.), V6, A/C, factory leather, AM/FM CD, bedliner, new 16” Michelin 10-ply tires, only 35K mi., exc. cond., $15,000. Call 913-642-7671.
1991 Nissan 240 SX, auto., AM/FM, $4,300. Call 913-831-4593.

For Sale: 3BR, 1BA house, living room, tiled sunroom, 1-car garage, fenced backyard, 7316 Nall Ave. Overland Park, $110,000. Call 913-362-0601.
For Sale: 3BR, 1BA home, located 1 block west of KUMC, 1-car garage, central heat & A/C, new appliances (water heater, furnace, dishwasher) well-maintained hardwood floors, fenced-in backyard, great rental property, asking low $60s. Call 913-831-3481.

Ride from 24th & Steele Road, 11 p.m. to 7 a.m., beginning in 4 weeks, will share expenses. Call 913-362-9492.

Anesthesiology symposium at Westin Crown Center

The Anesthesiology and Continuing Education Departments will host the 50th annual Postgraduate Symposium on Anesthesiology, April 28-30 at the Westin Crown Center Hotel. All registrations received by Friday, April 14 will be discounted by $10. 
The conference is designed for anesthesiologists, intensivists, nurse anesthetists and critical care nurses. 
For registration information, call ext. 8-4488 or e-mail <ceinfo>.


Friday, March 31:
• Allied Health Alumni Association, April Fool’s Day Sale, 7 a.m.-5 p.m., Stoland Lounge and outside Main Cafeteria.
• Psychiatry Grand Rounds, “The Role of Hormones in Treating the Depressed Female Patient,” 10:30 a.m., Clendening Amphitheater.

Monday, April 3:
• Prostate Cancer Screenings, KU Cancer Center, call ext. 8-1227 for appointment.
• Grief-Loss Support Group, 3-4 p.m., Radiation Oncology Conference Room.
• Anxiety Support Group, 4-5:30 p.m., Adult Outpatient Psychiatry Clinic.

Tuesday, April 4:
• Kansas Cancer Institute Research Round Table, “Metastatic Bone Pain: Innovative Management,” noon-1 p.m., Lied Auditorium.
• Head and Neck Cancer Survivor’s Support Group, 6-7 p.m., 5003 KU Med.
• Head and Neck Cancer Support Group, 6-7 p.m., 5003 KU Med.

Wednesday, April 5:
• Faculty Development and KU Women in Medicine, “What Committees Are For Me?” noon-1 p.m., Lied Auditorium.
• KUMC Interfaith, noon-1 p.m., 2023 Wescoe.
• Liver Transplant Support Group, 7-8:30 p.m., Prairie Room, Delp Cafeteria.

Thursday, April 6:
• Faculty Development, “Medical Education 101: Education Scholarship,” 1-3 p.m., 2004 Orr-Major.
• Academic Support and School of Nursing, “How to Customize an Online Course,” 1:30-3 p.m., 1023 Orr-Major.
• Burn Patient Family Support Group, 6-7 p.m., Burnett Burn Center Waiting Room.
• Men’s Wellness, “Erectile Dysfunction,” 7-8 p.m., KU MedWest.

Donald Hagen, MD - Executive Vice Chancellor KUMC
Irene Cumming - CEO and President KU Hospital
Ken Arnold - Editor

IN THE CENTER is the employee and student publication of the University of Kansas Medical Center. It is published weekly by the office of Public Relations and Marketing. The deadline for submitting news briefs is noon on the Thursday before they are to appear. Send story ideas to Ken Arnold, editor, G114 Hospital, or e-mail: <karnold> or call ext. 1298.

Ad Policy
Send or bring your ad to G114 KU Hospital, or fax to ext. 1225, or e-mail: <karnold> by noon Thursday of the week before it is to run. Ads run free of charge for employees, students and volunteers. For-sale ads are limited to three items. All ads must include the advertiser’s name and work extension (or medical student box number) for verification. Only home phone numbers–no pager numbers or KUMC extensions–will be published. No ads for commercial services or pets for sale will be accepted. Ads will not be taken by telephone. Only one phone number per ad. Ads may be held a week of space is limited.

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