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Division of Student Affairs Case Manager
The George Washington University
Division of Student Affairs
The Division of Student Affairs Case Manager is responsible for the management and coordination of services designed to minimize the impact of emotional and other wellness, performance, financial and family-related issues on the academic and personal pursuits of students.
Manages the CARE Network, which includes oversight of a case load of students with medical, mental health, socialization, academic and/or behavioral needs, ensuring they receive appropriate interventions and are monitored effectively. This includes, but is not limited to, the appropriate referrals of students for on-campus support.
Manages the CARE Network including review of triage Care reports and assignment of case managers, and tracks and monitors students of concern in collaboration with the Associate Dean of Student Affairs.
The Case Manager trains Care Network users on system operations and markets Care Network to campus community.Communication of expectations to students experiencing difficulties, development of and communication with faculty regarding procedures and strategies.
Ensures ongoing documentation, tracking, and assessment of cases utilizing the Advocate Case Management system.
Master’s degree in an appropriate area of specialization plus one (1) year of relevant professional experience. Degree requirements may be substituted with an equivalent combination of education, training and experience.
- The selected candidate must possess the ability to communicate effectively with students, faculty, staff, and families.
- Demonstrated ability to work with diverse constituencies.
- Evidence of organizational understanding and an ability to work collaboratively.
- Experience in directing, organizing, and prioritizing workload to meet required deadlines and department objectives.
- Skill in preparing comprehensive and in-depth analysis of complex, sensitive, and multi-faceted issues, particularly under tight time constraints.
- Superior written and verbal communication skills to effectively and professionally communicate using tact and diplomacy with internal and external campus community including international visitors.
- Skill in generating a number of different approaches to problems.
Founded in 1821, GW is the largest institution of higher education in the District of Columbia, to include ten academic units, with a full-time equivalent enrollment of a little over 20,000 students and approximately 11,000 full-time and part-time employees (faculty and staff). The George Washington University is a community dedicated to learning, communication,respect, service and teamwork. As one of the largest private employers in the District of Columbia, the university seeks employees who support the teaching, research, and public service mission of the university.
Required Application Materials
All application materials, including resume and cover letter, must be uploaded at https://www.gwu.jobs/postings/13976
Open until filled.
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