Positions in Counseling Centers

Position Title
Case Manager

University of North Carolina at Pembroke

Counseling and Testing

Salary Range

Position Description
This position reports directly to the Director of the Counseling & Testing Center.

The functional areas of this Case Manager/Triage Counselor position are:
A. Referral, Resource management and follow up care for students. Serves as the Centerís Referral Coordinator: oversees the Centerís referral management system which includes the establishment, coordination, and maintenance of a directory of community resources available to students; establishes an electronic referral data base system; develops programs to recruit therapists to serve clients referred off campus; helps maintain newsletter to community referral resources.
1. Maintains case management notes in a timely and complete manner; completes all related paperwork as required by Center.
2. Serves as Counseling and Testing Centerís medical leave coordinator: oversees the mental health withdrawal and readmission paperwork process; helps develop policy and procedures of mental health leave policies and procedures.
3. Assists clients in troubleshooting psychotropic medication refills. Coordinates the contract psychiatristís schedule.
4. Meets with counseling clients in need of referral to assist them in locating and arranging for mental health referrals; researches insurance information relevant to the referral process on behalf of clients; follows up on referred students as needed to ensure continuity of service; follows up with off campus referral resources to evaluate the quality of care provided.

B. Triage responsibilities include assesses clients who:
a) Present as self-referrals in urgent need,
b) Are walk-ins requesting immediate attention, and
c) Are referred by faculty, staff, and University administrators as needing urgent care.

1. The case manager makes triage assessments through abbreviated 15-20 minute brief in person sessions or telephone call screenings.
2. The case manager will determine the level of care needed and how rapidly the student should be seen. The case manager will then interface with the daytime emergency duty counselor, appropriate staff members, front office reception staff or other campus resources to facilitate the appropriate intervention.
3. Provides backup to day time crisis duty counselors as a triage counselor when needed; especially during periods of client overload or when regular duty urgent care clinical staff are sick or engaged with other emergencies; requires knowledge of CC daytime on-call system, intake process and protocols; proven ability to work collaboratively with Center psychologists, psychiatrists, and interns.
4. Provides referral to emergency duty counselors, staff psychologists, consulting psychiatrists, as appropriate.
5. Requires flexibility of duties to respond to walk-in and phone call urgent care situations whenever needed.
6. Provides appropriate intervention; including assistance in hospitalization of student if necessary.
7. Tracks referrals of distressed students from administration, faculty, staff, and other members of the university community; prepares statistical reports including tracking and monitoring the nature of daytime crisis intervention contacts to and from the Counseling and Testing Center.
8. Attends clinical and administrative meetings to help in the in- house referral of urgent care clients.
9. Maintains case management notes in a timely and complete manner; completes all related paperwork as required by Counseling and Testing Center. Provides regular reports of case manager activities to the Director or appointed supervisor.
10. Participates in education of interns through educational seminars and as secondary supervisor in areas of expertise especially triage work.

B. Assist in coordinating campus outreach and programming
1. Provides community service, as appropriate and with permission of the director, to University Community, including serving on departmental, divisional, and university wide committees as Counseling and Testing Center representative.
2. May be assigned Counseling Center coordinator role for special projects at the discretion of the director.

D. Record maintenance and compliance
E. Individual counseling (small caseload as appropriate to the position)

The primary responsibilities of the position are:
A. To provide direct referral, resource and/or education to students having social, emotional,
academic, and/or substance abuse concerns
B. To provide outreach services to the University Community
C. To facilitate acquiring and disseminating records as well as maintaining an electronic
D. To conduct individual and or group counseling as well as crisis intervention as needed
E. To provide instruction or instructional leadership or coordination of psycho-educational
programs for students.
F. To be present and support freshman orientation activities
G. To complete other duties as assigned by the Director of the Counseling and Testing
Center and/or the Vice Chancellor for Student Affairs/

Specific illustration of the instructional/educational nature of the work of this
position and some indication of how these services are directly related to the
educational mission of UNC Pembroke are as follows:
A. Counseling (one-on-one education) promotes satisfying decision and the resolution or
prevention of personal problems and thus enhances retention rates.
B. Academic success instruction, e.g., decision making, time management, learning style,
and test-taking techniques, complement the personal counseling (individual & group)
services and directly impact retention.
C. Psycho-educational programming is pro-active and is provided in an effort to prevent
personal problems via knowledge e.g., sexually transmitted diseases, Fetal Alcohol
Syndrome, sexual assault, etc. The absence of personal concerns enhances academic
success potential.
D. Drug education for Drug Policy violators intervenes in a studentís pattern of behavior
with and assessment of drug use and general adjustment to college life; an interpretation
of those assessments combined with the emphasis on the relationship of family history to
drug use of abuse encourages an interruption of problematic behavior.
E. Assessment services provide for appropriate placement within undergraduate or graduate
programs and/or provide information helpful to the personal and academic development
of students.
F. Mental health assessment and interpretation provides individualized assessment and
feedback on how mental illness may impact educational success
G. Consultation for faculty and staff regarding student behavior and potential threat
assessment or referrals.

Minimum Qualifications
Minimum qualifications for this position are:
A. To possess at least a masterís degree in counseling, psychology, or clinical social work, preferably
from a CACREP or an APA accredited program.
B. To have experience in counseling, within an educational setting, and college student
services as well as in depth knowledge of the mental health system for referrals.
C. To have credentials as a National Certified Counselor and as a NC Licensed Professional Counselor or NC Licensed Practicing Psychologist or LCSW or NC license eligible within 2 years of hire.

Desired Qualifications

University Description

Region Description

Required Application Materials
All interested applicants must complete online application at jobs.uncp.edu to be considered. Position will be active on this site when position review is complete. UNCP is an affirmative action, equal opportunity employer.

Application Deadline
Open until filled

Starting Date
July 1, 2013

Send Applications To:

Mailing Address

, NC 

Phone Number

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