Telecommunications and Network Services Overview

Director's Welcome

Greetings!

Thank you for visiting the Telecommunications and Network Services web site!  Telecommunications and Network Services is a unit under the Department of Information Resources here at The University of Kansas Medical Center. 

We provide a wide range of communication and computing services that are critical to the University's mission as a leader in the areas of research, education and patient care. Telecommunications & Network Services provides consultation, design, implementation, maintenance/repair, user support services, administration and training for the following services to faculty, staff and students:

• Voice telephone, voice mail and pagers
• Support for over 3000 personal computers connected to local area and campus-wide area networks
• Campus electronic mail
• File and print services
• Customer Support provides real time end user support for all services
• Video teleconferencing (telemedicine), providing expanded consultation services from KUMC physicians to hospitals and physicians in rural Kansas as well as distance education to remote rural sites.

The information on this site is designed with our visitors in mind.  I hope that you find the information informative and useful.  If you are looking for a quick resolution to a problem, please visit our FAQ section and Customer Support web sites.  The FAQ's are loaded with answers to common questions and resolutions.  If you are new to KUMC, please be sure to become familiar with the Information Resources Policies and contact the Customer Support Helpdesk (8-7995) should you have any questions regarding them.

Our web site is always "under construction" so check back often for new updates.  You may just find an update that answers your question!

It is the goal of Telecommunications and Network Services is to deliver high quality service and ensure that the network backbone, servers and applications operate within the guidelines specified by the Executive Vice Chancellor.  To see how we are doing, please review our Measures of Effectiveness (MOE's) web site.

If you have a comment or concern about the services we provide to the Medical Center, please contact me.

Contact information

Matthew V. Fuoco
Director, Telecommunications and Network Services
mfuoco@kumc.edu
913.588.4970

To report network problems, contact Customer Support at 913-588-7995 or submit a help request ticket on the Customer Self-Service site.