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University of Kansas Medical Center Operational Protocol: Access to Information Systems Files and Usage Records


Principles

  1. The University of Kansas Medical Center is a public institution and all University information may be accessed when necessary and legally appropriate.
  2. University employees with access to electronic information other than that which they have created or accumulated (including electronic mail files, data files, files revealing patterns of communication and access, and other related information) must respect the confidentiality of that information.

Background

The University supports a climate of trust and respect and does not routinely monitor faculty, staff, or student use of its computing and network resources. The University does not condone censorship. It does not condone the inspection of information systems files and usage records except in specific circumstances.

Information systems files and usage records may be reviewed and/or documented for purposes related to security management, system maintenance, system troubleshooting, or license compliance. Some review and documentation functions are executed by automatic utilities; others are performed by technical support staff (both in the Department of Information Resources and in other university departments). Supervisors, managers, chairs, and others may access electronic information maintained by their staff and faculty as needed for business purposes. This kind of access is "routine access."

The University is a public institution and all University information may be accessed when considered necessary and legally appropriate. The Executive Vice Chancellor (EVC) or the EVC's designates may authorize inspection of information systems files in a number of circumstances including, but not limited to: 

  • Situations involving the health or safety of people or property
  • Possible violations of University codes of conduct, regulations, policies or contractual agreements
  • The requirements of Federal or State laws, subpoenas and other legal mandates (including, notably, the Kansas Open Records Act)

Access under these circumstances is "non-routine access."

In all circumstances, University employees (technicians, technical managers, etc.) with access to electronic information other than that which they have created or accumulated (including electronic mail files, data files, files revealing patterns of communication and access, and other related information) bear a special responsibility to respect the confidentiality of that information. They shall never access electronic information of any kind except as specifically authorized by this policy and they shall never share information acquired in the course of authorized access except as clearly warranted by the circumstances precipitating the access (university employees are obligated to report clear evidence of illegal activity if and when they encounter it). Anyone who compromises this special responsibility is subject to the University's disciplinary action process including dismissal.

Definitions

"Information systems files:" Any information stored in any electronic format on any University system including, but not limited to, servers, desktop computers, portable computers, document management systems, telephone switch and associated devices, and handheld devices ("PDAs"). Examples of such files include word processing documents, electronic mail, PeopleSoft administrative system files, graphics files, web files, and voicemail.

"Information systems usage records:" network device activity logs, server logs, etc.

"Executive Vice Chancellor's designates:" the Vice Chancellor for Administration, the Associate Vice Chancellor for Information Resources, the Director of Human Resources, or others designated by the Executive Vice Chancellor

Exemptions

This policy applies to everyone at all campuses and sites of the University of Kansas Medical Center. There are no exemptions.

Related procedures (current June 2000)


I. Authorizing non-routine access

Anyone who believes that non-routine access to information systems files or usage records is necessary should consult directly and immediately with the Executive Vice Chancellor, the Vice Chancellor for Administration, the Associate Vice Chancellor for Information Resources, or the Director of Human Resources.

II. Regular (routine) monitoring practices of the Department of Information Resources

a. Virus scanning of electronic mail

All incoming and outgoing electronic mail is scanned for viruses. When a virus is discovered the email message is automatically cleaned and delivered. If the message cannot be cleaned it is quarantined and the sender is automatically notified. A Technical Project Leader may access email files to investigate the source of a virus, to restore corrupted mailboxes, to recover lost messages, or to perform additional troubleshooting or maintenance tasks. Only authorized Technical Project Leaders and the Associate Director for Telecommunications and Networking have administrative access to the email gateways.

The virus scanning does not reveal the contents of electronic messages; however, messages may be examined in the course of investigating a virus attack.

b. Internet traffic patterns

The Security Administrator and authorized Wide Area Network specialists use utilities that identify patterns of Internet traffic that may pose threats to KUMC (and other) information systems. The S.A. scans logs generated by these utilities to differentiate genuine intrusion attempts from false alarms and alerts the stewards of target computers as necessary.

This routine scanning does not reveal the contents of Internet traffic. It is possible (although painstaking), to use the logs to establish patterns of Internet use by individuals. Those with access to the logs are expressly forbidden to do so except as authorized per this policy.

c. Website use patterns

Internet Development, in its website management role, collects aggregate data (e.g., how many page views a certain file receives within a certain time frame) about the use of various resources on KU Medical Center web servers. ID collects no data related to individual use.

d. Software license compliance on desktop computers

The University and its departments provide many commercial software products for use by employees and students. Unauthorized duplication or use of software violates copyright law and exposes the individuals involved and the University to civil and criminal liability. 

Authorized technicians use software utilities to check desktop computers for installed copies of a core set of programs. The Associate Director for Telecommunications and Networking provides inventories to each department. The department reconciles installed programs with numbers of licenses to ensure copyright compliance. A Network Specialist/Technical Project Leader also may access inventories for troubleshooting purposes. Only authorized Technical Project Leaders and the Associate Director for Telecommunications and Networking have administrative access to the inventories.

The software utilities do not access or record information about data files.

e. Modems 

Desktop modems enable staff members to telecommute or to access remote resources. However, when attached to a networked computer, modems also present a security risk. Modems may be used as a "back door" to gain access to other systems on the network.

Periodically, the Department of Information Resources scans the network for modems and works with employees to assure that appropriate security procedures are in place. 

Only the Associate Director for Telecommunications and Networking, the Director of Telecommunications and Networking, and the Security Administrator have administrative access to modem scan records.

The modem scans collect no information except the existence and location of modems.

f. Long distance calling logs

All long distance calls are logged by the telephone switch as to the date, time, originating phone number, and number called. These logs are regularly provided to department managers.

The logs contain information about numbers called but not about the content of the conversations.

Contact Information

For information on this policy, please contact:

Jim Bingham
Associate Vice Chancellor for Information Resources
Chief Information Officer
University of Kansas Medical Center
2100 West 39th
Kansas City, Kansas 66160
(913) 588-7300

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