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Measures of Effectiveness
Telecommunications
Voice Moves - Changes
Phone Problem Response
Phone Reliability
Hospital Voice Standard
Customer Support
Customer Feedback
PC Installs Upgrades
Desktop Response
Total Tickets
Total Calls
On-Line Support Tickets
Administrative Systems
Imaging: Volume
Imaging: Tickets
Imaging: Time Spent
Library
Urgent Requests
Reshelving
Interlibrary Loan
Information Security
Awareness Training
TLT
ANGEL Responses
ANGEL Participation
Elluminate Responses
Elluminate Participation
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Telecommunications
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Phone Reliability
Measures of Effectiveness
Telecommunications: Phone Reliability
Standard:
Telephone devices will be reliable with a failure rate of no more than 1% per week (4% total per month).
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