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Measures of Effectiveness
Key MOEs
Voice Moves - Changes
Urgent Requests
All MOEs
Telecommunications
Customer Support
Administrative Systems
Library
Urgent Requests
Reshelving
Interlibrary Loan
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Library
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Interlibrary Loan
Measures of Effectiveness
Library: Interlibrary Loan
Standard:
Requests from other organizations for library materials ("interlibrary loan") are dispatched within 24 hours from when the library receives and acknowledges it can fill requested items.
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