Key Measures of Effectiveness
Telecommunicactions
EVC Standard:
95% of all work will be completed within 15 business days or the negotiated deadline.
Customer Support
EVC Standard:
99% uptime is maintained for those servers identified as key servers.
EVC
Standard: 95% of all critical server and network failures are corrected
within 2 hours (business day) or within 3 hours (nights and weekends).
Library
EVC Standard: Urgent requests from members of the KUMC community
for materials not owned by the library are filled within 24 hours, 95% of the time.
Training
EVC Standard: Maintain an evaluation of "agree" or higher on 95% of course
evaluations.