KU
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Medical Center
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Hospital
Information Resources
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Measures of Effectiveness
Telecommunications
Voice Moves - Changes
Phone Problem Response
Phone Reliability
Hospital Voice Standard
Customer Support
Customer Feedback
PC Installs Upgrades
Desktop Response
Total Tickets
Total Calls
On-Line Support Tickets
Administrative Systems
Imaging: Volume
Imaging: Tickets
Imaging: Time Spent
Library
Urgent Requests
Reshelving
Interlibrary Loan
Information Security
Awareness Training
TLT
ANGEL Responses
ANGEL Participation
Elluminate Responses
Elluminate Participation
CHALK
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Measures of Effectiveness
Internet Development: Problem Response
Standard:
Internet Development closes all trouble tickets within 24 hours.
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