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Medical Center
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Information Resources
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Measures of Effectiveness
Key MOEs
Voice Moves - Changes
Urgent Requests
All MOEs
Telecommunications
Customer Support
Customer Feedback
PC Installs Upgrades
Remote Support
Desktop Response
Total Tickets
Total Calls
On-Line Support Tickets
Administrative Systems
Library
Information Security
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Home
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All MOEs
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Customer Support
:
PC Installs Upgrades
Measures of Effectiveness
Customer Support: PC installs & Software Upgrades
Standard:
95% of all new PC installs and software upgrades are completed within 5 days.
Activity:
Total monthly new PC installs and software upgrade tickets generated.
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