KU
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Medical Center
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Hospital
Information Resources
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Measures of Effectiveness
Key MOEs
Voice Moves - Changes
Urgent Requests
All MOEs
Telecommunications
Customer Support
Customer Feedback
PC Installs Upgrades
Remote Support
Desktop Response
Total Tickets
Total Calls
On-Line Support Tickets
Administrative Systems
Library
Information Security
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All MOEs
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Customer Support
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Customer Feedback
Measures of Effectiveness
Customer Support: Customer Feedback
Standard:
Maintain a positive evaluation on 95% or more of all desktop support visit customer feedback cards.
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