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Measures of Effectiveness
Key MOEs
Voice Moves - Changes
Urgent Requests
All MOEs
Telecommunications
Customer Support
Administrative Systems
System Programming: Gov
System Programming: Cust
Imaging: Volume
Imaging: Tickets
Imaging: Time Spent
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All MOEs
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Administrative Systems
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Imaging: Tickets
Measures of Effectiveness
Administrative Systems: Document Imaging Trouble Tickets
Standard:
All Document Imaging tickets reported through Customer Support are resolved within 48 working day hours.
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