KU
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Medical Center
|
Hospital
Information Resources
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Measures of Effectiveness
Telecommunications
Voice Moves - Changes
Phone Problem Response
Phone Reliability
Hospital Voice Standard
Customer Support
Customer Feedback
PC Installs Upgrades
Desktop Response
Total Tickets
Total Calls
On-Line Support Tickets
Administrative Systems
Imaging: Volume
Imaging: Tickets
Imaging: Time Spent
Library
Urgent Requests
Reshelving
Interlibrary Loan
Information Security
Awareness Training
TLT
ANGEL Responses
ANGEL Participation
Elluminate Responses
Elluminate Participation
CHALK
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Administrative Systems
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Imaging: Tickets
Measures of Effectiveness
Administrative Systems: Document Imaging Trouble Tickets
Standard:
All Document Imaging tickets reported through Customer Support are resolved within 48 working day hours.
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