This module is designed to provide required training on KUMC's online employment application process to departmental hiring managers. Hiring managers are given "hands on" practice on a computer for creating a user account, creating a requisition, working with different components of viewing applicants to a requisition and reviewing administrative functions available to them. As this training is offered on an "as needed" basis, hiring managers who need access to the system should contact the Human Resources employment office for additional information.
A supervisor's role is one of leadership. This class focuses on the relationship between personal values, human behavior, and self-worth and how this ties into developing effective leadership skills. Participants complete a "Personal Values Inventory" which provides insights regarding what values motivate their behavior, how they achieve a sense of self-worth, and what strengths they use to relate to others. Such insights are used to discuss, understand, and value diversity in the work place and to practice the principles of effective leadership.
Conflict is a predictable part of human nature. At one time or another, everyone has experienced it either at home, work, or in a social setting. The outcome of any conflict situation depends on how the parties involved view conflict and manage it. In this class, participants will examine and discuss how conflict can be used as a positive force for organizational as well as individual change and development. Group exercises and role play provide participants an opportunity to focus on the causes and consequences of conflict and strategies for effective conflict management.
This class focuses on the interviewing process for hiring managers. Through discussion and group exercises, participants identify and apply step-by-step guidelines for preparing job related and legally defensible interview questions, conducting structured interviews, evaluating applicants, and selecting "the right person for the right job."
This program provides employees the tools and techniques necessary to "meet on common ground." It provides the understanding, skills, and goals necessary to create and maintain a respectful workplace. When people believe that who they are and what they do is respected, conflict, tension, complaints, grievances, lawsuits, and turnover go down - while morale and productivity go up. The end result is a workplace where people are respected and want to come and stay.
This five hour class is divided into 2.5 hour sessions on two days. The class focuses on supervisory responsibility for providing guidance to employees for deficiencies in work performance and/or conduct on the job. Participants are introduced to the basic elements of the Medical Center's progressive disciplinary process. Through a variety of group exercises and case studies, participants practice making, documenting, and administering appropriate and effective disciplinary decisions.
This class focuses on the Medical Center's performance management process. Participants examine this process as a supervisory tool for motivating and communicating effectively with their employees. Discussion focuses on step-by-step guidelines for planning, guiding, and evaluating employee performance. Participants have several opportunities to identify, discuss, and apply a variety of performance management skills and strategies which promote employee productivity and effectiveness.
KUMC's customer service program provides employees an opportunity to share experiences, skills, and ideas for promoting excellent service to both our external and internal customers. Through group discussions and exercises, participants focus on skills and techniques to improve communication, create positive public impressions, and deal effectively with issues of confidentiality and difficult situations.
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