Network Services Staff Listing
Information Resources homeUse the documentation below as a tool to fix some of the most common problems we see here at the University of Kansas Medical Center. For further assistance, please call Customer Support at x8-7995.
Also see the Student Technology FAQ.
I'm a new employee. How do I request a new account?
In order to request an account, you must speak to the designated account requester in your department. If you need to find out the name of this individual please contact the Customer Support Help Desk at 913-588-7995.
I was on vacation and forgot my network password. How can I get a new one?
If when logging onto the network you receive a message that you have typed an invalid password, the first thing you should check is that your ID is in fact yours and that you have typed it in correctly. Spelling is the number one cause of login failure. Please be aware that the passwords are case sensitive (i.e. capitalization is important). Please make sure that the Cap Lock is not on, (it is one of the lights on the right side of your keyboard and works like a toggle switch-pressing the caps lock button turns it off and on.) After verifying that your caps lock key is not "on", try logging in again.
For security reasons, a photo ID must be shown in order to obtain a new network password. Users may either send a fax with the heading, "New Network Password Request" along with a copy of their photo ID, their username and their extension to 913-588-2579 or visit the Helpdesk in person. The Customer Support Helpdesk is located in 3021 Eleanor Taylor. You will need to present your KUMC photo ID.
What do I do when my computer screen is frozen?
First, please record any information related to the computer freezing up including, but not limited to: program(s) in use at time of freezing, any relevant error messages and the time the freeze occurred. Second, press Ctrl+Alt+Del at the same time and view the Task List. Check to make sure that all programs are "running", if a program is not "running" select that program and Click "End Task". If you cannot end the task, reboot your computer completely. If your computer freezes again, please call the Helpdesk at 913-588-7995.
I just got a new computer and was wondering how I would go about getting it setup?
Please call the Helpdesk at 913-588-7995. The turnaround time for new installs is approximately 3-5 business days.
What is the status of my ticket?
There are two ways to check the status of a ticket:
My computer is running very slow. What can I do to speed it up?
There are many factors that affect PC performance including both software and hardware. First, check out the minimum requirements found at http://www2.kumc.edu/ir/operationalprotocols/pc_standards.asp. Please realize these are the minimum requirements and any hardware additions especially adding memory will help boost performance significantly. Eliminating unused programs from your computer and unnecessary icons off the desktop will also increase PC performance.
If computer performance is extremely slow and the machine meets our requirements, users may want to consider a rebuild or update to a newer operating system. Please contact the Helpdesk at 913-588-7995 for rebuild information and other possible ideas for gains in PC performance.
My department wants to purchase a new computer. What kind should I get?
Visit http://www2.kumc.edu/dell for more information.
I need a new keyboard, mouse, monitor, etc.. Does the helpdesk replace these items?
The Helpdesk does not provide keyboards, mice or other computer hardware. Occasionally department extras filter down to our offices, so please call the Helpdesk for information.
How do I change my network password?
How do I setup or modify my challenge questions for self service “Change my Password”
What should I do if I am unable to print?
First, try to reset the printer by turning it off for 15-20 seconds and then back on. Users may also need to clear their print queue and then try to reprint. Second, save your work, reboot your computer and try to print again. Third, check and see if you can print out of a different program and if you are the only user who is unable to print to the specified printer. Call the helpdesk at x87995 for further assistance.
I'm in KUPI, how do I add a printer?
Select START and then click on your department name and select IPRINT Printer Installation. EX: Users in Internal Medicine would select “.INTMED.KUPI.KUMC_NW for the department name.
Then locate the printer (KUPI printers are named after the department and room number the printer is located in. Example: Pediatrics in room Miller 2013 is named PED2013) and double click-it. Hit the check box if this is the be the default printer. Select “YES” to start installing the printer and it’s drivers.
Where can I find Adobe Acrobat Reader?
Visit the download page on Adobe's website at http://www.adobe.com/support/downloads/main.html .
How do I sign up for access to IBPM/Stellent (formerly Acorde)?
Visit http://www2.kumc.edu/imaging/Newuserapp.htm for more information.
How do I transfer large files or folders of files?
What computer training is available?
What if I can't get the speaker light to go out on my phone?
With your phone hung up, press "select" or "program". (There are different phones in use on campus so it will depend on your type of phone.) Then press "speaker" and you will hear a series of beeps. You're done. The light should now go out.
My Audix mailbox says contact system administrator when I try to get my messages. What is that?
Your mailbox has become "locked". This occurs when an Audix password is entered incorrectly 3 times. The helpdesk staff can unlock your mailbox at x87995.
I can't get into my Audix. What is my password?
For security reasons, a photo ID must be shown in order to obtain a new Audix password. Users may either send a fax with the heading, "New Audix Password Request" along with a copy of their photo ID, their username, their Audix extension and another extension to call the user back at to x82579 or visit our office in 3021 Taylor and present their photo ID.
One of our phones is broken. How do we get a new one?
Please call x87995 and have the following information available before you call : phone problem, phone extension, phone location, a contact name and number.
I need a new phone cord for a phone up here. Can this be done?
Phone cords come in two different types: the straight cord from the handset to the wall and the curly cord from the handset to the receiver. The straight cords come in sizes of 7ft, 14ft, and 25ft, while the curly cords come in 8ft, 12ft, and 25ft increments. You may pick up new cords at 2003 Wahl Annex.
I'm a new user and need Audix added to my phone. What do I do?
This request is a telecom work order. All work orders need to be sent to telecom_workorder@kumc.edu and must include an account number for billing purposes.
How do I change the name that comes up in the caller ID for my phone number?
This request is a telecom work order. All work orders need to be sent to telecom_workorder@kumc.edu and must include an account number for billing purposes.
How do I change the voice message and name on my Audix mailbox?
Information about the Audix voicemail system can be found at http://www2.kumc.edu/telephones/audix.asp. Information about changing the voice message and name on your Audix mailbox specifically can be found at http://www2.kumc.edu/telephones/audix.asp#Changing%20a%20Name.
Where can I find a KUMC employee's or student's phone number?
There are two ways you can look up staff's phone number or e-mail address.
First is to use the telephone directory on the KUMC Online Phone and Email
Directory at http://www2.kumc.edu/directory.
You can search the staff by the last name or by the person's department.
Another way is to use the GroupWise address book. It will not only tell
you the staff's phone number, but will also provide the e-mail id, post
office, fax number, department, title, etc. However, the phone numbers may
not be current in the GroupWise address book.
I know what my current Audix password is, but how would I got about changing it?
Information about the Audix voicemail system can be found at http://www2.kumc.edu/telephones/audix.asp. Information about changing the password on your Audix mailbox account specifically, can be found at http://www2.kumc.edu/telephones/audix.asp#Password.
How do I sign up for remote access?
Please visit our remote access website at http://www2.kumc.edu/remote/.
I am unable to connect from home. What do I do?
Please visit our remote access FAQ at http://www2.kumc.edu/remote/faq.html . If the remote access FAQ does not resolve your problem please call the help desk at x87995.
Where can I find information about pagers?
Visit the pager website at http://www2.kumc.edu/pagers/.
How can I connect to internal computers from an external site?
KUMC affiliates may request a VPN client. Please allow 2-3 business days for processing.
I can't access my e-mail. Is GroupWise down?
All server outages, including e-mail servers, should be
documented on our Service Outages and Advisories page at:
http://www2.kumc.edu/help/advisory.asp.
How do I get my Sent Items folder back?
To create just the Sent Items folder itself, in GroupWise go to File...New...Folder.... Then click on the radio button for Find results folder and then proceed to click on the radio button for Predefined find results folder. Highlight Sent Items in the box below this line and click Next. To complete the creation of the new folder, click Finish.
How do I add, delete and move my folders in GroupWise?
In GroupWise go to Edit...Folders.... Once inside users are able to add, delete and move their various folders as as desired..
How do I access my e-mail from home on the web?
Visit the KUMC GroupWise web mail website at webmail.kumc.edu . Login with your network username and password.
How do I setup a rule if I'm going on vacation?
The easiest way to create a vacation rule is within WebMail. In the top right corner select OPTIONS and then select the RULES tab. In the drop down box select the vacation rule option and press the CREATE button. Enter a name for the rule, a Subject and the Message, for the email to be sent out while on vacation, then click on SAVE to save the rule and click on CLOSE to close the window.
This is by far the easiest and safest way to create a vacation rule. Using the process below is harder and much more likely to get unintended results.
In GroupWise, select Tools...Rules. Click on New.... Name the rule Vacation. Make sure New Item is selected and that Received is checked. Next under Item Types, check mark Mail, Appointment, Task, Reminder Note and Phone Message. Click on the Define Conditions... box and select Delivered from the first drop down menu. Click on the small drop down menu to the right of Delivered and select On or After date from the menu. Proceed to select the date you begin your vacation from the drop down menu to the right. The rightmost drop down menu should contain End and if it does you may click OK. Then click on the Add Action box and select Reply. Make sure the radio button reply to sender is checked and click OK. Fill in the Subject and Message areas with the appropriate text explaining that you are on vacation. The information typed here will be sent to any user that e-mails you after the vacation date specified. Finally, click OK, Save, and then Close.
To deactivate a rule, go to Tools...Rules. Highlight the rule you want to deactivate and click on Disable. The rule should not have a check mark next to it now. Finally, click on Close and the rule is deactivated.
How do I delete large amounts of e-mail to free up my mailbox space?
Select an e-mail to be deleted by using the SHIFT + ARROW KEYS to select messages that are next to each other or the CTRL key to select multiple messages to be deleted that are not next to each other. After deleting these messages and confirming that these messages can indeed be deleted forever, right-click on the trash and select Empty Trash. To determine your current mailbox usage look in the bottom right hand corner and look at the percentage next to Mailbox Size. This is the current amount of your allocated mailbox space that is being used. This percentage does include all e-mails in all folders including the Sent, Cabinet and Trash folders.
I get an ODMA error when I use various Office programs. What should I do?
Please contact the helpdesk at x87995 for ODMA error issues, so we can resolve them effectively.
How do I learn about the Microsoft Office programs?
Log on to my.kumc.edu. Select the “Training” tab and then “Atomic Learning”. Select “Our Tutorials” when the Atomic Learning web site comes up. Search for a topic and watch the short (20 seconds to 3 minute) videos on topics of interest.
How can I change my Enterprise password?
Enterprise passwords can be reset by calling the helpdesk at x87995.
My computer froze up and now I can't get into the Enterprise. What do I do?
Please call the helpdesk at x87995
I have a problem printing, searching, etc. in O2. Who do I contact about this?
All problems relating specifically to O2 need to go through the ITS Helpdesk at x84894.
How can I get O2 installed on my machine?
Please call the helpdesk at x87995 and a technician will be happy to walk you through the installation procedure or create a ticket to have O2 installed on your machine.
I cannot get O2 to start, what should I do?
The first thing to do before contacting us is to clear the browser cache. In Internet Explorer, go to the Tools menu and select Internet Options and select Delete. A new dialog box appears and select Delete Files.
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