About Customer Support

The IR Customer Support phone, 913-588-7995 is answered 24 hours a day, 7 days a week to assist with computer hardware, computer software, networking, and phone related problems. You may also request assistance from our technical support staff by loggin in and submitting a Help Request ticket on the Customer Self-Service site.

An IR Technical Support Specialist is available to answer your call Monday-Friday from 7:00 am through 9:00 pm.

Calls between 9:00 pm and 7:00 am will be answered by the Computer Room personnel. They will either resolve your problem or page the appropriate on-call technician.

You may also contact us 24 hours a day by sending an e-mail to us via email to customersupport@kumc.edu and we will answer your e-mail during our normal working hours. (If you don't have mail services set up in your browser, go to the WebAccess web site (webmail.kumc.edu) and send a message from your GroupWise e-mail account.)

Contact information

913-588-7995 or e-mail customersupport@kumc.edu

Please note that all voice and data work orders should be requested via e-mail to: telecom_workorder@kumc.edu